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    Employee Wellness

    Today, we invited Susan Taylor from Farm Fresh 2 You to visit us at both of our locations. We had been planning this green employee wellness/appreciation event in honor of St. Patrick's Day for over a month, and even Roxanne and I were amazed with it's success!

    We encourage healthy eating habits as a component of our employee wellness program. It has been a pleasure to observe members of our team start to approach healthly living with enthusiasm. The thrill of making these positive changes together is especially strong when we see friends and family join us in doing so. 

    Farm Fresh 2 You is a family-owned farm in California's Capay Valley. They sell organic fruits, vegetables, and nuts in the Bay Area, from their store in San Francisco's Ferry Building, and directly to your door. Nearly all of the produce is picked the day before you receive it. We are honored to be San Jose's drop-off point for Farm Fresh 2 You, and have arranged a special rate for our guests and employees who elect to receive their orders at our locations.

    Rather than telling you how good their apples taste, I'd rather show you a sneak peak of our event. Here's Susan Taylor explaining everything herself:


    Wash your pooch!

    You've got dogs? We would like to wash those dogs. So please bring them with you to our service center on April 12th for free dog grooming services with any paid car service, compliments of us.

    You should call now to book your appointment because spots are limited and filling quickly. Also, if you have any other ideas for future Customer Appreciation events, please let us know.

    Here's the flyer we've posted on Yelp and in our electronic newsletter. Here and there are the only places you'll get to see Penny's (Monika Slezak's dog) pretty face!



    Progress is Progress

    Hello Stevens Creek friends and family,

    Roxanne and I just wanted to take some time to say thanks, personally, and on behalf of the dealership for your kind donations so far. Check out this RX's haul of school supplies!

    We are well on our way toward amounting plenty of items to deliver to our partnering schools. You can see this progress on our Drive for School Supplies wiki. We still have the entire balance of the month to add to our stash, so bring any of the listed items to our service department before April 1. Thanks again!



    Best Overall: Lexus LS 460L

    I like the LS 460L,Especially because of the determination Lexus has set to build the finest luxury automobiles, and to continue to, always, strive to improve them. The LS 460l gives Lexus Owners a confident driving experience, knowing that they made an intelligent choice.


    This is on Yahoo Auto’s this Week...  Best Car Overall: Lexus LS 460L 

    "The LS scored an outstanding 99 out of 100 in our road test, making it our highest-rated vehicle. This large cruiser pampers its passengers with a comfortable ride and luxurious driving environment, including a roomy, well-crafted, and exceptionally quiet interior. It offers a plethora of electronic amenities, including an optional self-parking system. Yet, its controls are easy to use. Although the LS isn't exactly fun to drive, its efficient 380-hp V8 and eight-speed automatic transmission deliver smooth, brisk acceleration and a relatively good 21 mpg overall, the same as a Honda Accord V6. All-wheel drive and a hybrid version are available. Price: $76,572."

    Provided By 

    Please feel free to contact me for more information on this vehicle. Congrats, Lexus!


    Best Practices from Longo, the Industry Leader

    This year's product recalls on Toyota models have proved to be a trial of the auto industry's infrastructure. Toyota has long been viewed in a positive light by its customers, and the automotive sector at large, but manufacturers of all things find themselves confronted with the challenge of handling defects.

    Car dealerships are retail shops that specialize in customer service.In future times of trial, we will turn to Longo's superlative example. We solute Longo Toyota, our sister Penske Motor Group dealership, for their diligence in rising to the occasion, offering repair services 24/7.

    Special thanks to Greg Penske and The Huffington Post for their generous offer to produce the material you see here:

    "On February 3rd, when we received our first shipment of parts, we decided to be pro-active and start 24/7 service to make it convenient for our guests and Toyota owners to get the necessary repairs done," Longo Toyota CEO Greg Penske said. "We want customers to know they are more than welcome to bring their cars in for repairs right away or wait for the recall letter from Toyota."

    Penske estimates that his technicians will need to service roughly 40,000 vehicles, which he expects will take between six and eight months.

    And what if — as is widely expected — Toyota announces additional recalls?

    "We are prepared and have a plan to add more team members to the overnight shift to take care of all our guests, if needed," Penske said. "With the current labor market, we have been able to hire valets to help keep our inventory lot in order and also a lot of skilled technicians coming out of the technical colleges to help make our teams and process even stronger."

    Watch as Penske and Longo Media Liaison Vicki McCoy walk us through the repairs process and give us a glimpse into how customers spend their down time at the El Monte-based mega-dealership."

    [Via TheHuffington Post]